Document name iCall Suite for Cloud: Dashboards: Contact Centre Productivity  Author  Jess Portugal Publish Date 12/08/2020 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version 12/08/2020 Jess Portugal 1st Draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on the dashboards for contact centre productivity on iCall Suite for Cloud. 

 

 

 

iCall Suite for Cloud: Dashboards: Contact Centre Productivity 

 

 

 

 

Please find the video here.

 

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