Document name Upgrading Fedora Based IPCR to version 2.2 Author  Simon Smith Publish Date 31/10/2019 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version  31/10/2019 Simon Smith Initial Version 1.0

 

 

2. Document Purpose & History

  

IPCR Version 2.2 makes many changes under the hood for IPCR to add features. These changes rely on operating system components that are not present on Fedora based systems. This document describes how to check if the additional libraries are required.

 

Upgrading Fedora Based IPCR to Version 2.2 

After installing IPCR 2.2, if the IPCR does not record calls, follow the steps below to ensure all Operating System dependencies are satisfied. You will need to access the LINUX command line via SSH. You will need to be able to copy files to the IPCR.

Accessing the IPCR Command Line

 

Use PuTTY or other SSH client to connect to the IPCR, exmaple connection using PuTTY is given below.
 

 

After connection, you will be asked for the root password. If your IPCR was built by Pragma, or installed from ISO supplied by Pragma, and you have not changed this password the password is  “p@ssw0rd” (no quotes).

Checking if Additional Libraries Are Required

At the prompt type find /usr/lib -name libPoco

 

At the prompt type find /usr/lib -name libCpp*

 

If the output from the commands are not the same as the output above, you will need to install the libraries using the procedure below.

Installing the Missing Libraries

The missing.library.zip file is attached to this KnowledgeBase article. Download the zip file and unzip the contents to a directory.

 

We need to stop the IPCR service before proceeding. Use the service auto_run_fcmanager stop command to do this.

 

Connect to the IPCR using WinSCP.

 

Use connection method SFTP. The username and password are the same as we used under “Accessing the IPCR Command Line”.

Once connected you will be in the “/root” directory.

 

Use the option to navigate to the “/” directory, then choose “usr”, and the lib to navigate to the /usr/lib directory.

Select all the libraries from the missing.library.zip. Click on the 1st file, and then shift+click on the last file to select all the files. Right click and choose Upload to upload to the /usr/lib directory.

 

 

After the upload has completed, repeat the steps in the “Checking if Additional Libraries Are Required” section to ensure the files exist.

 

We then need to restart the IPCR service by using the service auto_run_fcmanager start command.

 

 

 

Regards,

 

Simon Smith

Tech support

Pragma – Unified Technology

 

t: +44 1903927101 e: 480900 simon.smith@wearepragma.co.uk w: www.wearepragma.co.uk

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