Document Name UCS Mobile – Cannot connect to Server (TCP/UDP) Author  A Cleveland Publish Date 26/01/2015 Version 1.1 Reference  8135544

 

1. Version Information 

 

Date Author  Update Information Version 26/01/2015 A Cleveland 1st Draft 1.0 1/02/2018 Mark Jones 2nd Draft  1.1        
 
 

2. Document Purpose & History

 

This document is intended to provide the reader with a solution for UCS Mobile – Cannot connect to Server (TCP/UDP)

 

 

UCS Mobile – Cannot connect to Server (TCP/UDP)

 

 

If you have a UCS Mobile that cannot connect back to the PBX after the set up procedure has been followed then you need to check the base protocol. To do that on an android open the app and go into settings > network setting > base protocol. If this is set to TCP change it to UDP.

 
On an iPhone open the main iPhone settings and navigate to the apps section and find the UCS App. Inside that you will find the network options and then you need to change the base protocol to UDP

 

 

 

 

 

 

 

 

 

 

 

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