Document Name UCP/EMG80 Tracing through Command Line Author  Dean Tullett Publish Date 13/11/18 Version 1.0 Reference   

 

1. Version Information 

 

Date Author  Update Information Version 13/11/18 Dean Tullett 1st Draft 1.0
 
 

2. Document Purpose & History

 

This document is intended to provide the reader with the required steps on how to setup trace commands for diagnostics on a UCP/EMG80.

 

 

UCP/EMG80 – Tracing through Command Line

 

The trace utility is a useful tool to diagnose issues with a PBX and commonly requested by ELG when an issue has been escalated to 3rd Line Support. Please follow the below instructions once a member of the Pragma Technical Team have given you the appropriate trace commands.

 

Capturing through telnet session (can also be captured from the pbx directly through the serial connection/putty)

 

PGM175
Trace Print Value Null TCP Port 8888 for example

 

PGM162
Set Remote Access password

 

Using Putty or similar terminal emulator connect to the iPECS system IP address on Telnet port 8888 (as above). Set the file location for the session to be saved locally to the PC. 

 

Hit return and input Remote access password

Hit return for password prompt

For monitor mode input “jennie” and hit return

Input trace commands supplied by Pragma at the mon> prompt 

Example;

 

Mon>t r all
Mon>t d
Mon>t s call
Mon>t s rawdata

 

Input “x” to exit command entry mode

You should now see data generated 

Replicate the issue

When finished input “jennie” for monitor mode 

Clear down trace with;

 

mon>t d

mon>t r all 

“