Document name On Prem Troubleshooting Flowcharts

1. Version Information 

 

 

Date Author Update Information  Version 12/12/2019 Mark Jones 1st draft release 1.0

 

 

2. Document Purpose & History

  

 

This document is intended to provide the reader with methods for troubleshooting on common On Prem problems, see link below

 

 

1 On Prem No Incoming SIP CO call V1 https://www.lucidchart.com/documents/view/8bc21ad6-609a-4a2b-b68f-1690043ecf8d 2 On Prem No Outgoing SIP CO Call V1 https://www.lucidchart.com/documents/view/920f448f-dfdb-4614-9e37-21bed62ef3f2 3 On Prem Remote Phone does not register V1 https://www.lucidchart.com/documents/view/e3785ddd-eeb6-4cbf-890b-76c83ef68b21 4 On Prem UCS Client does not connect or login V1 https://www.lucidchart.com/documents/view/511adc01-a073-4b73-b655-38ea8ea8ed7b 5 On Prem Offnet forwarding not working V1 https://www.lucidchart.com/documents/view/2c52948d-d23f-4158-9d3d-b84a1dd6d2a4 6 On Prem One way audio on SIP CO calls V1 https://www.lucidchart.com/documents/view/6d26dfa4-7901-45c4-8c1d-04f4dc943766 7 On Prem System Networking not working V1 https://www.lucidchart.com/documents/view/16bec2c7-a8bf-41d8-a099-4cf2ed0567a4 8 On Prem Voicemail to email not working V1 https://www.lucidchart.com/documents/view/90533f10-f3d7-4e21-b6b7-cac3aa9c5044 9 On Prem IPCR is not recording calls V1 https://www.lucidchart.com/documents/view/8468d991-98bc-4831-908d-40945d8d7f7e/0eqBfotfVGlV 10 On Prem Incoming calls not following call scenario routing V1 https://www.lucidchart.com/documents/view/584892ca-a17f-4972-a0c3-76838fd022ca/0eqBfotfVGlV 11 On Prem Auto Attendant not routing D1 V1 https://www.lucidchart.com/documents/view/d9a1e196-10ec-4774-93f2-882251959af5/0eqBfotfVGlV 12 On Prem Cannot Register LIP or Gateways V1 https://www.lucidchart.com/documents/view/26c965e5-c8f1-4daf-a31d-e0b69e8967fd/0eqBfotfVGlV 13 On Prem SIP Phone Phone registration issues V1 https://www.lucidchart.com/documents/view/5eda8178-a858-4534-aabb-1b92b08030b3

 

 

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