Document UCP – Unable to get two SIP trunks registered to the same gateway Author Greg Skinner
 Publish Date 31/01/2018 Version 1.1 Reference 8128381

 

1. Version Information 

 
Date Author Update Information Version 27/09/2015 Jack Deegan 1st Draft  1.0 31/01/2018 Greg Skinner 2nd Draft 1.1        

 

2. Document Purpose & History

This document is intended to provide the reader with the necessary steps to help register two sip trunks registered to the same gateway. 

 

UCP – Unable to get two SIP trunks registered to the same gateway

 

When registering two or more SIP trunks with the same provider you may see that only the first trunk is registered, this is because both registrations are being sent to the same gateway causing issues.

 

If your trunks are from a separate provider or are registering to a different gateway then you will normally not have this issue with registration but the below settings would still be best practice.

 

Step 1: Provision your sip lines

 

Step 2: Go to SIP Trunk Status Overview and you will be able to see which SIP Group you have configured (This will be 0 by default).

 

Step 3: You will then need to go in to PGM 133 and amend this so that each trunk is in a new group, this setting is found under Miscellaneous set, then index 3 SIP Trunk Group.

 

 

 

One this has been changed you should be able to register both trunks.

 

 

 

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