Document name iPECS UCP – Mobile extension going to voicemail  Author  Jack Deegan Publish Date 13/11/2018 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version 13/11/2018 Jack Deegan 1st draft 1.0

 

 

2. Document Purpose & History

  

 

This document is intended to provide the reader with a resolution to your mobile extension going through to your mobile voicemail after dialling your ddi. 

 

 

iPECS UCP – Mobile Extension going to voicemail.

 

 

If you are encountering an issue with dialling your DDI from your mobile and discovering that it is going through to your mobile voicemail, you will need to check the following settings on the system. 

 

Within programme 236 (Mobile Extension Table) you will need to check that the mobile number you registered to your handset is visible within the “Telephone Number” field.

 

 

If the mobile number you have entered is correct you will need to copy your number from the “Telephone Number” field and enter it within “CLI Number”. After you have made this change you will need to save your latest changes. 

 

Now from your mobile, dial your DDI. The call should now be picked up from the system and provide you with dial tone rather than your mobile voicemail. 

 

 

 

 

Kind Regards,

 

Jack Deegan

Tech Support

Pragma – Unified Technology

 

t: +44 1903927101 e: jack.deegan@wearepragma.co.uk w: www.wearepragma.co.uk

Follow us @wearepragma | LinkedIn | Check out our YouTube channel

 

Please use these links to access technical resources, some require login:

TeamSupport Ticket System: Click Here | Knowledge Base: Click Here

Software Library: Click Here | Documents and Manuals: Click Here

Training Courses & Webinars: Click Here | Tech Support Policy: Click Here 

“