iPECS One (VERSION 3) – Packet Capture

1. Version Information 

2. Document Purpose & History

With the introduction of iPECS One version 3.0, users can now enable a Packet Capture via the Logging settings within iPECS One. This is useful when logging tickets with the Pragma helpdesk team regarding iPECS One voice quality.

iPECS One (VERSION 3) – Packet Capture

1. Log in to iPECS One.
   
   
   
   
2. Select your iPECS One user icon in the top right of the screen, and click Settings.
   
   
3. Navigate to “Logging”.

   

4. Within Logging, toggle the radio button next to “Enable Packet Capture”.

   

5. The packet capture will run until the user has made three calls, and then automatically turn off. When logging tickets with the Pragma helpdesk team in regards to iPECS One issues, please provide as much as you can of the following:
   • A packet capture made at the Customer site (covering the same call examples made during the ONE Packet capture)
   • A pingplotter (or traceroute) to the relevant iPECS One URL
   • Detailed call examples containing the following:
     • Caller Number
     • DDI Called
     • Date and Time of the calls
     • Call result and description (IE, call connected with one way audio. Can hear the external party, but external party cannot hear audio)