Document name iPECS One CRM Operation not working Author  Mark Jones Publish Date 25/10/2022 Version  1

 

 

1. Version Information 

 

 

Date Author Update Information  Version 25/10/2022 Mark Jones 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to troubleshoot iPECS One CRM operation not working

Need to check CRM Integration log

CRM Integration is enabled but CRM such as Salesforce and Zoho CRM has some problems.
Please provide the CRM log file by clicking ‘Copy to clipboard’ button
 
We need CRM serial number (ex, 3FUY3RR), CRM version (ex, 3.2.1-18574-24481) and Windows OS version (ex, Windows 11, Windows 10 64bit)
 

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