Document name iPECS Cloud – Upgrading a 1000i handset via the portal Author  Josh Aldridge Publish Date 06/05/2021 Version  1.0 Reference  

 

 

1. Version Information 

 

 

Date Author Update Information  Version 06/05/2021 Josh Aldridge 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to upgrade a 1000i handset via the iPECS Cloud portal

Please refer to this KB before upgrading

 

 

iPECS Cloud – Upgrading a 1000i handset via the portal

 

 

It is possible to upgrade 1000i handsets in the iPECS Cloud customer manager portal. To do this the handset must be a 1000i and the handset must of registered through the global provisioning (PRS) service. So, when the handset was first booted up, the option for global provisioning must of been selected. Without this the handset will not be available for upgrade on the portal.

 

In the Customer Manager portal, go to Status View and then the Device Status menu. Within this menu you will see all handsets and their registration status. If they are a registered iPECS handset you will see the current firmware version.

 

 

 

If the handset is ready to be upgraded it will show as ready on the right hand side. Tick the tick box for the user then click the   button in the bottom right. If the PRS status is unregistered, then you can default the phone and when the phone reboots you will have the option to use the PRS (Global Provisioning) service.

 

If the above conditions are met then the handset will upgrade with the upgrade start time showing.

 

 

 

The handset will upgrade and this process is complete. The updated handset version will show in the version column.

 

 

 

 

 

Pragma will ensure that the latest 1000i handset firmware has been uploaded to the platform.

 

 

 

 

 

 

 

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