Document Name

iPECS Cloud – Troubleshooting Guide 

Author  Robert Smith Publish Date 25/08/21 Version 1

 

1. Version Information 

 

Date Author  Update Information Version 25/08/21 Robert Smith 1st Revision 1.0                
 
 

2. Document Purpose & History

 

This document is to provide a useful troubleshooting guide for various scenarios on the iPECS Cloud. 

 

iPECS Cloud – Troubleshooting Guide 

 

Please see the attached document containing detailed troubleshooting steps for the below scenarios:  

 

Case Studies

  • Case 1. Cannot click to dial from user portal
  • Case 2. Use Conference Room with UCE
  • Case 3. Ports to be opened in the Firewall
  • Case 4. Frequently un-registration of LIP Phone
  • Case 5. E-mail for Voice Mail not sent
  • Case 6. Deleting Multi-Client with UCE
  • Case 7. Delayed Ringing
  • Case 8. Keep the Last Time Mode
  • Case 9. Call Block by Call Fraud
  • Case 10. Add member of ACD Group
  • Case 11. Add prefix 0 to ISDN CLI
  • Case 12. Time Mode Change
  • Case 13. Change Call Recording Package
  • Case 14. Mondago License Transfer
  • Case 15. Numbering Plan
  • Case 16. Conference Mute or Voice Mute with ACR enable
  • Case 17. Not allowed order
  • Case 18. Transfer Recall for trunk call
  • Case 19. Can’t dial certain extension number
  • Case 20. Can’t register LIP Phone
  • Case 21. Call Recording
  • Case 22. Conference Room using ACB
  • Case 23. Close customer
  • Case 24. User Delete Failure by Virtual Desk Log on
  • Case 25. External caller can’t hear Hunt Group greeting
  • Case 26. LIP Phone Not Ringing
  • Case 27. IP DECT Base configuration
  • Case 28. 3rd Party SIP Phone(IP DECT) mute
  • Case 29. E.164 support for 3rd Party SIP Phone
  • Case 30. Call Fraud by anonymous call

 

 

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