Document name iPECS Cloud – Stopping customer’s service Author  Josh Aldridge Publish Date 25/09/2018 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version 25/09/2018 Josh Aldridge 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to stop a customers service on the iPECS Cloud.

 

 

iPECS Cloud – Stopping customer’s service

 

 

 

 

In Cloud v3 you are able to stop the service on a customer. This will disable their ability to dial out or receive calls.

 
In the reseller portal, navigate to modify existing customer and choose the customer. Choose service stop and then click service stop and OK. This will stop the service of the customer. 
 

 

To re-start the service of the customer, navigate to ‘Service Start’ within Orders Process, select the customer and click service start.

 

 

 

 

Regards,

 

Josh Aldridge

Tech support

Pragma – Unified Technology

 

t: 01903 927100 e: josh.aldridge@wearepragma.co.uk w: www.wearepragma.co.uk

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