Document name iPECS Cloud – Setting up a pickup group Author  Josh Aldridge Publish Date 31/03/2016 Version  1.2 Reference

 

 

 

1. Version Information 

 

 

Date Author Update Information  Version 31/03/2016 Josh Aldridge 1st draft 1.0 31/01/2018 Josh Aldridge 2nd draft 1.1 03/08/2020 Jess Portugal 3rd draft 1.2

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to setup a pickup group on the iPECS Cloud.

 

Alternatively, you can watch the video on how to set up a call pickup group on the iPECS Cloud Portal here. 

 

 

iPECS Cloud – Setting up a pickup group

 

 

To set up a pickup group – log into the customer portal and navigate to call manager then to group settings and then to pickup group. Click add and you will be able to set a group name and what type of calls can be picked up whether it be internal or external calls. Underneath in the members tab you will be able to select what members you want in the pickup group.

 

 

 

 

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