Document name iPECS Cloud – Setting up a hunt group Author  Josh Aldridge Publish Date 31/03/2016 Version  1.4

 

 

1. Version Information 

 

 

Date Author Update Information  Version 31/03/2016 Josh Aldridge 1st draft 1.0 31/01/2018 Josh Aldridge 2nd draft 1.1 06/08/2020 Jess Portugal 3rd draft 1.2 09/03/2021 Jess Portugal 4th draft 1.3 11/05/2021 Jess Portugal  5th draft 1.4

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to set up a hunt group on the iPECS Cloud.

 

Alternatively, you can watch the video here. 

 

 

iPECS Cloud – Setting up a hunt group

 

 

To set up a hunt group – log into the customer portal and navigate to call manager then to group settings and then hunt group. Click add and now you will be able to set a group name, choose the type of hunt group e.g. circular/first idle/multi ring, set a DDI to the group if required and the time schedule you would like this group to follow. Underneath on the member tab you will be able to add the required extensions.

 

 

 

The types of hunt groups are:

 

  • Circular : The call will be presented to the first available extension in the group member’s list, if not answered it overflows to the second available extension. If the call is answered by the second extension, then the next call will be presented to the third available extension. This will happen in a circle. 
  • First Idle : The call is always be presented to the first available extension of the group member’s list.
      
  • Longest Idle :The call will go to the person who has not taken a call for the longest time.
     
  • Multi Ring : Ring All users in the group at the same time.

  

 

Under the options tab you will be able to set a forward e.g. a no answer/busy forward to voicemail. You will also be able to add a group greeting file. Lastly click save.

 

 

 

 

 

 

 

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