Document name iPECS Cloud – Polycom VVX 400 and VVX401 setup
 Author  Jess Portugal Publish Date 19/06/2019 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version 19/06/2019 Jess Portugal 1st draft 1.0 18/11/2022 Jess Portugal 2nd draf 1.1

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps to setup the Polycom VVX400 and VVX401 on the cloud.

 

 

iPECS Cloud – Polycom VVX400 and VVX401 setup 

 

 

 

The first thing you will need before configuring the device is an authentication ID and password. If you need assistance on setting up a 3rd party SIP phone authentication ID and password please look at knowledge base article Ticket 7465.

 

Now that the user is created, you will need to make sure that you have the User ID, Authentication ID and Password. This can be found against the user within User Setup and then in the device tab from within the cloud portal. 

 

You will also need to know the 3rd party SIP SBC address which is 185.110.180.13 – make sure this is set as the SIP Server and SIP Outbound Proxy in the device with 5060 as the preferred port.

 

Within ‘SIP Line Identification’ you will need to enter your authentication ID from the cloud portal into the ‘Address’ field and the ‘Authentication User ID’ field. Lastly you will need to enter your password within ‘Authentication Password’ the same as the one in the User Setup.

 

 

 

 

If all these details are correct your device will now register. 

 

Also make sure in Settings > Audio Codec Priority: you only leave G711A as the CODEC in use.

 

 

“