Document name iPECS Cloud – PAID Number for Emergency Calls Author  Josh Aldridge Publish Date 20/12/2022 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version 20/12/2022 Josh Aldridge 1st Draft 1.0 09/03/2023 Jess Portugal 2nd Draft 1.1

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps to configure the PAID Number for Emergency Call setting within the Customer Manager Portal.

 

 

 

iPECS Cloud – PAID Number for Emergency Call

 

In the User Setup menu within the Customer Manager portal there is a setting titled ‘PAID Number for Emergency Call’. This setting determines which number is sent as the PAID header on outbound calls, this number is important as it is the number that is sent to emergency services if they were to be called.

 

If you do not make any changes to the ‘PAID Number for Emergency Call’ field, it will remain blank and the CLI set against the user will be sent as the PAID number. If this number is not a valid, working, inbound DDI this contravenes Ofcom regulations and will prevent the correct address from being sent to the emergency services. 

 

You must ensure that a working inbound DDI number is set for the PAID Number for Emergency Calls, numbers that are used for outbound presentation only should never be used as the PAID Number for Emergency calls.

 

 

There will be a warning message if you do not have a number assigned to the PAID number for emergency call field.

 

 

 

After you save a number in this field the warning message to enter a PAID number will no longer display for the user.

 

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