Document name iPECS Cloud – Hunt group forward via handset Author  Josh Aldridge Publish Date 04/05/2021 Version  1.0 Reference  

 

 

1. Version Information 

 

 

Date Author Update Information  Version 04/05/2021 Josh Aldridge 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to forward a hunt group from a handset.

 

 

iPECS Cloud – Hunt group forward via handset

 

If a hunt group member dials Hunt Group Forward (Register) feature code + hunt group number # + call forward type (1 Uncond, 2 Busy, 3 No ans, 4 Busy/no Ans) + call forward destination, a forward is set on the hunt group.

 

When a call is placed to the hunt group, the call will be routed to the defined destination.

 

If the destination is a shared line number which is forwarded to voice mail, the call will be routed to the voice mail box.

 

If a hunt group member dials the Hunt Group Forward (Cancel) feature code + hunt group number #, the forward setting is removed.

 

For new customers, the feature code is added automatically in Cloud v4 onwards.

 

 

 

For existing customers, a new feature code needs to be added. In the customer manager portal, go to Feature Codes in the Company dropdown.

 

Then go to add and find Hunt Group Forward in the list and add a feature code for both of the options.

 

 

 

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