Document name iPECS Cloud – Hot Desk Author  Jess Portugal Publish Date 25/04/2019 Version  1.1

 

 

1. Version Information 

 

 

Date Author Update Information  Version 24/04/2019 Jess Portugal 1st draft 1.0 15/02/2021 Jess Portugal  2nd draft

1.1

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on hot desk feature.

 

 

Alternatively, please find the video here. 

 

 

 

iPECS Cloud – Hot Desk 

 

 

For Hot Desk, you will need to add a Hot Desk phone under Call Manager > Hot Desk which will be the physical dummy phone.

 

 

And also a Hot Desk user under User Setup.

 

The agent needs to be a Single Client and be assigned as a Hot Desk user.

 

You also need to set a Extension Password.

 

 

Then you need to dial the Hot Desk Feature Code + Hot Desk user number + Extension Password + [HOLD] button. You will then be logged in as the Hot Desk user.

 

To log out, dial the Hot Desk Feature Code and you will be able to set a forward + [HOLD] or if you do not want to set one, only press [HOLD].

 

 

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