Document name iPECS Cloud – error message when closing customer Author  Mark Jones Publish Date 18/11/2022 Version  1

 

 

1. Version Information 

 

 

Date Author Update Information  Version 18/11/2022 Mark Jones 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary information about iPECS Cloud – error message when closing customer

 

Problem

You receive the error message when you try to close a customer on the EMS. The detailed error information shows “Return the ACD Report License”.

 

Check Points

Delete “Fax Number”, “Fax Group”, Call Manager>Web FAX.
iPECS Cloud Troubleshooting Guide – Issue 1.1 25
Clear Audio Conference Bridge (Delete Number), Call Manager>Audio Conference Bridge.
Clear 3rd party SIP device: Call Manager>SIP Device.
Delete Hotdesk and Hotdesk user, Call Manager>Hot Desk.
Delete Shared Line, Call Manager>Shared Line.
ACD Group, Routing Point, Agent ID, ACD Report Manager, IVR Service/Schedule/Scenario (When IVR Service deleted, schedule & scenario also will be deleted).
To delete, firstly un-assign Supervisor and member of ACD Group.
Delete all user seats, User>User Setup.
Clear Company Directory, Company>Company Directory.
Clear gateway configuration, Company>Trunk/Extension G/W Management.
Clear LCM configuration, Company>LCM Management.
Clear trunk channel settings, Clear channel (set to ‘0’), Company>Line Settings>Trunk Channels.
Clear CCC setting, Company>Company Details>Automatic Call Distribution Report : Set “Not Used”.
 
Action
You can close customer after changed ACD Report usage on Customer Manager>Company>Company Details

 

 

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