Document name iPECS Cloud – change from hard phone to hot/virtual hot desk user Author  Mark Jones Publish Date 18/11/2022 Version  1

 

 

1. Version Information 

 

 

Date Author Update Information  Version 18/11/2022 Mark Jones 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to change from hard phone to hot/virtual desk user on iPECS Cloud

 

Problem

It is not possible to change an extension from hard phone to hot/virtual desk without deleting and recreating the extension

 

Reason

This required for keeping all the call recording and configuration on site.

 

Action

There is no way to change user type except deleting and recreating. The call recording can be downloaded before deleting.

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