Document name iPECS Cloud – Call fraud Author  Josh Aldridge Publish Date 18/10/2018 Version  1.2 Reference  

 

 

1. Version Information 

 

 

Date Author Update Information  Version 18/10/2018 Josh Aldridge 1st draft 1.0 06/10/2021 Llewellyn Carson 2nd draft 1.1 17/11/2022 Jess Portugal 3rd draft 1.2

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to setup call fraud on the cloud.

 

 

iPECS Cloud – Call fraud Limit change

 

 

On the cloud system you can set a user based call fraud limit, which is per extension per day. From within the reseller portal navigate to ‘Customer Info’ and choose the Basic Info as per image, then scroll down until you see Fraud Prevention. 

 

 

 

 

The first option is Per User Call Fraud Default, this limit will be used if you select to use the default call fraud option when creating a user. 

 

 

Second is Allowable Limit Per User Call Fraud – this allows you to amend the limit set on the user if the default is not used, this is allowed up to a maximum amount set here. This value is configured per account.

 

 

 

To Note: Call Fraud on the system is set PER User PER Day – not for the entire system so this will scale as you add users. This means that the limits that you set will not need to be very high to cover the daily cost of the user.

 

Please note that the it can take up to 15s for the next call to be blocked once you hit your call fraud limit.

 

 

When the customer tried to dial out, they will get “disable outgoing” on the handset or “number invalid” on the iPECS ONE.

Please check the Call Fraud Status on the Reseller Portal to see if the extension is blocked.

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