Document name iPECS Analytics – Advanced Plus Selective Monitoring Setup Author  Ethan Hart-Coombes Publish Date 15/11/2022 Version  1.0 Reference  

 

1. Version Information 

 

Date Author Update Information  Version 15/11/2022 Ethan Hart-Coombes 1st draft 1.0        

 

 

2. Document Purpose & History

On Analytics Advanced Plus, user extensions and groups can be selectively monitored. This KB describes the process for configuring the supervisors and endpoints for an Advance Plus setup.

iPECS Analytics –  Advanced Plus Selective Monitoring Setup

  1. First, log in to the Customer Manager portal, either directly or via the Reseller Portal.
  2. Under User > User Setup, find the user you wish to be the Supervisor. Click on the user, and at the bottom, click the “Feature” heading. Within this menu, double click and select the “+” sign next to “Additional Feature”.

     

  3.  Within this menu, select the Advanced Plus Supervisor tick box and then click “Select”. (If you also wish to monitor the supervisor, select the Advanced Plus End Point tick box as well)

  4.  Select “Save” to save the changes to the user.

  5. Under User > User Setup, find one of the users you wish to be monitored. Click on the user, and at the bottom, click the “Feature” heading. Within this menu, double click and select the “+” sign next to “Additional Feature”.

  6.  Within this menu, select the Advanced Plus End Point tick box and then click “Select”.

  7.  Select “Save” to save the changes to the user.

  8. Repeat steps 5 to 7 for each user you wish you wish to monitor.

“