Document name iPECS Cloud – ACD Comfort tone Author  Josh Aldridge Publish Date 31/03/2016 Version  1.1 Reference 8130107

 

 

1. Version Information 

 

 

Date Author Update Information  Version 30/03/2016 Josh Aldridge 1st draft 1.0 31/06/2018 Josh Aldridge 2nd draft 1.1        

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how enable ACD comfort tones on the iPECS Cloud.

 

 

iPECS Cloud – ACD Comfort tone

 

 

You can program ACD comfort tones to be played between announcements on ACD groups. See the setting in the below image to enable these.

 

 

 

 

 

 

 

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