Document name iPECS Cloud – 2N Helios IP solo set up
 Author  Anita Robson Publish Date 20/10/2022 Version  1.0 Reference  

 

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps to register the 2N Helios IP solo on the iPECS Cloud

 

 

iPECS Cloud – 2N Helios IP Solo 

 

To register the 2N Helios IP solo, you will need a 2N Helios IP solo licence. Make sure you are connecting the 2N Helios IP solo

 

The first thing you will need before configuring the device is an authentication ID and password. If you need assistance on setting up a 3rd party SIP phone authentication ID and password please look at knowledge base article.

 

Now that the user is created, you will need to make sure that you have the User ID, Authentication ID and Password. This can be found against the user within User Setup and then in the device tab from within the cloud portal. The KB can be found here.

 

You will also need to know the 3rd party SIP SBC address which is 185.110.180.13 (this will be different if you are a VSP reseller) – make sure this is set as the Outbound Proxy Server and Server Host in the device with 5060 as the preferred port.

 

 

To find the IP Address of the 2N Helios IP Solo, press the doorphone button 5 times and it will read the IP address to you.

 

Browse to the IP and login using Admin/2n for the login/password

 

 

 

Go to Services – Phone and set the display name, phone ID and Domain.  Tick use Authentication ID and enter the Auth ID and password from the user you just created.  Enter the SIP Proxy and SIP Registrar – see below:

 

 

 

 

 

If all these details are correct your device will now register. 

 

 

Go to Phone – Audio and  make PCMA first choice and change your DTMF to SIP INFO as shown below 

 

 

 

 

When pressing the door phone button you can configure where you want it to ring.  Go to Directory – Users and enter the extension or group number in Name and Phone number as below:

 

 

 

 

You then need to add the user in Hardware – Buttons.

 

click the + next to the line that says No User

 

 

 

Tick the box of the user you want to add:

 

 

 

Now the button is set to dial X109 when pressed.

 

 

 

If you are using a 1080i handset, when you answer the call from the door, choose video (before lifting the handset) to see who is at the door.  You can only use video if the call is direct to the 1080i, it will not work if the button calls a group containing the 1080i.  This will also work using iPECS One with Video.

 

 

Door release

 

You can use DTMF to control the door release, go to Hardware-Door and make sure Assigned Switch is Switch 1

 

 

 

 

Then go to Switches to get your dialling code:

 

 

 

 

Operation:

 

Doorphone button is pressed and answered by an extension.  From the answering extension, press 44 followed by * to confirm and the door release is activated. 

 

This code cannot be programmed on a flex key as it wont send the DTMF digits required.  We also recommend changing the default code (00) to a number that doesn’t conflict with anything in your number summary.  This is because we use 0 for external calls.

 

Should you need to forward the phone that the doorphone calls, it will follow the forward and you are still able to operate the door release.  You can also forward offnet but, the video and door release will not work.

 

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