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This document is intended to provide the reader with the necessary steps to enable voice QoS on iPECS Analytics.
iPECS Analytics – Enable Voice QoS
iPECS Analytics have an inbuilt Voice QoS (Quality of Service) that you can input the metrics of what is an excellent, good, fair or poor call and then report on it.
To be able to report on it, you will need to enable this on the Cloud portal.
Go to Customer Manager portal > User > User Setup. Then select the extension and under Device, you can enable Voice Quality Monitor.
Please note this is only available for 1000i phones.
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