Document name IP DECT Phone not registering Author  Mark Jones Publish Date 22/11/2022 Version  1

 

 

1. Version Information 

 

 

Date Author Update Information  Version 22/11/2022 Mark Jones 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to resolve IP DECT phone nor registering on iPECS Cloud.

 

Problem

IP DECT phone is not registered.

 

Check Point

 

Verify ALG feature is disabled in the firewall equipment.
SIP message is not forwarded by the firewall of IP DECT phone
 
Action
 
Change SIP Transport mode of IP DECT to TCP.
Disable ALG feature in the firewall configuration

 

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