Document name Incoming Call Routing – ISDN2 Author  Anita Robson Publish Date 16/08/2018 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version 16/08/2018 Anita Robson 1st draft 1.0

 

 

2. Document Purpose & History

 

 This document is intended to provide the reader with the required information for setting up ISDN2 call routing on an iPECS UCP or EMG80.

 

Incoming Call Routing – ISDN2

 

In default, all lines are in Line group 1 (PGM140) you can separate them into different line groups if you want different extensions to have access to different lines.  You do this by ticking or unticking the relevant line groups in PGM117.  Any spare lines, you need to put into spare line groups to avoid them being selected when dialling 9 for an outside line (UCP group 201, EMG80 group 21).  E.g. you install a card that allows 4 lines, but you only have 2 – leave lines 1 & 2 in line group 1 and put lines 3 & 4 into the spare line group. 

 

Incoming routing is programmed as follows:

 

PGM140

 

 

Enter the CO range and click Load

PGM143

 

TEI type is Automatic in default but must be changed to Fixed.  The system must be reset afterwards to recognise the change.

 

Enter the CO range and click load as above.

 

 

 

Change Automatic to Fixed – ensure the check box is ticked and click Save

 

PGM145

 

You need to point your lines to use the Flexible DID Conversion table to route your DDI numbers (see below PGM 231).

 

Enter the CO range and click load

 

 

 

 

Change option 2 to Modify Using Flexible DID Conversion Table.

 

PGM231

 

The received digits from the network (normally 3) are used here as the index number for routing DDI numbers.  You can select a Day/Night/Timed destination as well as routing to a VSF Auto Attendant announcement.  You can use this in conjunction with a CCR (Customer Call Routing) table to enable 1 click dialling options.  (Announcement 1 will automatically give options in CCR table 1 when set.  Announcement 2 works with CCR 2 and so on)

 

Enter the last 3 digits of your DDI number (or range) Click Load

 

 

 

 

 

 
 

ICLID Table Usage

 

The system can employ ICLID (Incoming Calling Line ID) to determine the routing of incoming external calls. Each outside Line, including DID Lines, may be assigned to employ ICLID routing. The system will compare the received ICLID to entries in the ICLID Routing Table and, if a match is found, will route the call to the destination defined in the ICLID Ring Assignment Table. Destinations can be System announcement, integrated or external Voice Mail, a station or a station group.

If the received ICLID does not match an entry in the ICLID Route Table, the call is routed based on the routing for the DDI.

 

ICM Tenancy Group

 

DID calls to the system can be routed to a specified Tenancy group. By defining the group as the destination in the Flexible DID Conversion table, calls will follow the Tenancy Group Auto Ring Mode table (Weekly Time Table).

 

MOH

 

You can assign a music source to the DDI so that it will play in place of ring back tone.

 

Ring Tone

 

There are 17 ring tone choices that can be allocated for the incoming ring tone

 

Name

 

DDI name that will show on incoming calls when the DDI is dialled

 

 

 

 

 

 

 

 

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