Document name WIT400HE – Set up Guide Author  Anita Robson Publish Date 24/07/2019 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version 24/07/2019 Anita Robson 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to set up WIT400HE

 

 

 

How to setup a WIT400HE WiFi DECT phone

 

 

The WIT400HE handset is not a SIP handset like its predecessor, the WIT400H. The 400HE uses IPKTS technology, the same as a LIP handset, so once its on the WiFi network it will automatically connect to the MFIM as long as SW3 is on (Auth Registration) and you are local to the system.

To setup

  1. Power up the handset – wait for it to boot up.
  2. Press the antenna symbol, above the red button.
  3. The handset will search for SSIDs available in your area. Select the one you want, click Add.
  4. Click Next.
  5. Select the type of security the access point is using – whomever set this up will be able to provider this.
  6. If using a security code, enter this in the box below and click Next – this will be available from whomever setup the WiFI.
  7. Setup the 802.1X security with code if used.
  8. Set DHCP / Static and click Next.
  9. If using Static you will need to enter network information manually you would do this if there is no DHCP server available to automatically give the device IP settings.
  10. Click Save – if your settings are correct, the handset will connect to the WiFi top left icon will show the signal strength.

 

The handset should now auto register to your MFIM if local. If not, check the following settings:

  1. Press Menu 8+2 and enter 0000 as PIN code
  2. Direct Send = On (Off for remote)
  3. Remote Mode No (Yes if remote)
  4. System IP – Enter local IP (enter MFIM firewall if remote)
  5. Station Set – Enter the next available Station number which the handset can use.

 

If using remotely, you will need to ensure that ports are forwarded to the MFIM to allow the handset to communicate with it. UDP 5588, 6254, 7000-7315. The iPECS will need to have a router IP and a firewall IP in PGM 102-103. 

 

 

 

 

WIT-400HE – Setup recommendations

In conjunction with the WIT User guide, we have formulated some setup recommendations below. We recommend installation is carried out in close conjunction with Wi-Fi vendors to achieve best operation.

  1. WIT User Guide [1.3], is in the Documents Library on the website and contains all setup and tested AP environments that will allow WIT to roam and connect. The solution should conform to all the relevant areas of the guide. E-LG have fully IoT tested specified Cisco APs and recommend these for roaming.
  2. Software – the WIT should have 1.0Am, no lower.
  3. PGM 132 – Turn off sRTP for the entire system sequence range.
  4. Network – UDP 6254 must be open and free flowing on the entire local network infrastructure, assuming the WIT is peer to peer and on the same subnet as the UCP. If you have to set the handset to local/remote mode to get connected on a peer to peer local network, it’s not opened or free flowing.
  5. SystemDefault profile title must NOT be edited, only SSID to match site + security details. Don’t use scan and select to setup APs when roaming.
  6. E-LG recommend using CCMP/AES NOT TKIP for roaming. If the handsets are supposed to stay in the locality at all times, then it’s best not to include any other profiles in the list.
  7. If using a WLAN controller, this should be able to allow RTP stream transfer between APs to allow call continuity. Consult the vendor of the product to ensure this is enabled.
  8. Menu 84 for roaming handover DB level, default is 75, this can be reduced to make the handset roam faster where there is good coverage.
  9. DTIM timers on the Wi-Fi environment – increased timers mean the handsets are polled more regularly with keep alive messages, turn these timers down if battery life is impacted. 3 is recommended here.
  10. Use inSSIDer [freeware] to scan the local Wi-Fi environment and ensure there is no clash with channels / frequencies. It might be that other Wi-Fi devices are not affected, if the WIT is it will need checking.
  11. Wi-Fi Noise: Use scanning software to ensure there is no noise or interference on the Wi-Fi frequencies that may affect the WIT. Symptoms can include poor signal when close to an AP, speech quality or calls dropping. It’s also possible other devices using Wi-Fi may be unaffected which is why it’s important to rule this aspect out.

 

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