iPECS ON-PREMISE SUPPORT TICKET

Please note that we need the below information from you when logging an iPECS ON-PREMISE SUPPORT TICKET so we can to deliver a faster response time and customer service.

 

 Site Name

 

 Install Date

 

 Full description of issue (where possible please describe the process used to recreate the issue – having as much info helps our turnaround) 

 

 System Type

 

 Serial number

 

 Firmware Level

 

 What lines are connected to the system (if applicable)

 

 Handsets used (if applicable)

 

 Any Error messages or codes displayed

 

 How many users are affected 

 

 When did you start experiencing issues

 

 Have you checked the knowledge base for solutions

 

 Please detail the steps you have taken so far to troubleshoot the issue (please include as much info as possible)

 

 Have you been able to replicate the issue 

 

 Please explain what you have done to replicate the issue.

 

 If SIP or IP related Issue:

 

What router/ modem is in use

 

 What internet connectivity is in place

 

What is the speed of internet connectivity

 

Is this a converged voice and data network. 

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