Document name Forced Forward from a Station Hunt Group Author  Anita Robson Publish Date 26/09/2018 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version 26/09/2018 Anita Robson 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps to programme a forced forward destination on a Station Hunt Group

 

 

Forced Forward from a Station Hunt Group

 

When Forced Forward Destinations is set within a Station Group, all calls to the group will be routed to the Forced Forward Destination.  Forced Forward is a feature on Circular, Terminal, Ring and ACD groups.

 

There are 2 settings for Forced Forward, these can be set using web admin in Group Attributes or via the keyset on any group members keyset.

 

1)     Forced Forward Destination Usage:

 

When using web admin this is set in Group Attributes (PGM 191).

(Forced Forward Dest Usage= ON/OFF)

 

 

When set from the group member’s keyset it is:

 

Trans + * + 7 + Group No.

 

This command will toggle Forced Forward ON/OFF.  For this reason, it is best to have a flex key programmed so you have an indication of the status.

 

The flex key LED will show the Forced Forward status:

ON = Forced Fwd ON and OFF = Forced Fwd OFF.

 

The correct status is shown on all members’ keysets that have a button programmed.

 

The flex button program is: Trans + Flex Button + Trans + * + 7 + Group No. + Hold/Save

(Don’t forget CO PGM must be enabled in PGM 111~113 for the station)

 

2)     Setting the Forced Forward Destination:

This can be set to either: STA/NET/Station group, VSF Announcement or System Speed

 

When using web admin this is set in Group Attributes (PGM191)

(Forced Forward Destination = STA/NET/Station group, VSF Announcement or System Speed)

 

When set from the group member`s keyset it is:

 

Trans + * + 6 + Group No. + (option 1 > 4) + (STA/GRP/VSF/SPD) + Hold/Save

(Options:  (Dial Digit)   1=STA    2=GRP    3=VSF (anno)    4=SPD (system)

 

Flex Button Programming:

 

It is possible to program a “Set Forced Forward Destination” flex button on the member’s keyset as follows.

 

Trans + Flex Button + Trans + * + 6 + Group No. + Hold/Save

When pressed the button will show the current destination and can be changed by selecting the appropriate option (dial digits 1 > 4) + STA/GRP/VSF/SPD + Hold/Save.

 

 

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