Document name DOA Process Author  Anita Robson Date 14/05/2019 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version 14/05/2019 Anita Robson 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the terms and conditions of our DOA process

 

 

DOA PROCESS

 

 

Our DOA policy covers out of box failure of any of our products for 30 days after purchase. Please find details of the process below:

 

1. Contact our Tech Support team to verify your DOA on 01903 927101. We will need the following to validate your enquiry, so please have this information available when you call:

          a. Serial Number
          b. Order Date
          c. Pragma Invoice Number

2. Once your DOA is confirmed we will immediately dispatch a replacement item & raise an invoice for the replacement sent

3. If you have requested to use our SWAP OUT service when you report your DOA with tech support, we will collect the DOA item when we deliver the replacement. If you choose not to use the SWAP OUT service, you will need to arrange return of the DOA item to Pragma within 30 days.

4. Once the DOA item is received at Pragma and the fault has been verified, we will raise a credit for the invoice that the DOA item was shipped against.

5. If the DOA item is not returned to us within 30 days, a credit will not be raised and both invoices will be payable. If the DOA item is found to be in working order then the item will be returned to you and both invoices will be payable. 

 

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