Technical Resources

iPECS Cloud Technical Resources currently includes: 

  • iPECS Cloud manuals
  • iPECS-One User Guides
  • Release notes and guides
  • Templates
  • Cloud portal user guides
  • Order procedure
  • Tech Ops and Provisioning Training v3.0
  • Porting

 

iPECS Cloud Manuals

Asset Name Description Download iPECS Cloud Customer Manager Administration Guide  Customer Manager Administration Guide Document 

Download [.pdf file]

iPECS Cloud Customer User Administration Guide   Customer User Administration Guide Document Download [.pdf file] iPECS Cloud Reseller Administration Guide  Reseller Administration Guide Document Download [.pdf file] iPECS Cloud Customer User Portal Guide  Customer User Portal Guide Document Download [.pdf file] iPECS Cloud Service Provider EMS Administrator Guide  Service Provider EMS Administration Guide Document Download [.pdf file] iPECS Cloud Feature Guide   Cloud Feature Guide Document Download [.pdf file]  iPECS Cloud ACD Report Administration Guide    ACD Report Administration Guide Document Download [.pdf file] Cloud QOS Guide   Cloud QoS Guide Document Download [.doc file] iPECS Cloud LCM     LCM/TNET Guide Powerpoint Download [.ppt file] iPECS Cloud Voicemail Extension        Cloud Voicemail Extension Guide Powerpoint Download [.ppt file] UCE Cloud Client Installation for Windows    UCE Client Windows Installation Guide Document Download [.pdf file] Call Recording – How to Add New Packages  Adding New Packages to Cloud Call Recording Guide Powerpoint Download [.ppt file]

 

Asset Name Description Download iPECS One Mobile User Guide User Guide for iPECS One on Android and iPhone

Download [.pdf file]

iPECS One Web Client User Guide User Guide for iPECS One Desktop Browser

Download [.pdf file]

 

 

 

iPECS Cloud Release Features

 

 

Asset Name Description Download iPECS Cloud v2.3 Features  Full Overview of Features Included in Cloud Update 2.3 Download [.ppt file] iPECS Cloud v2.4 Features  Full Overview of Features Included in Cloud Update 2.4  Download [.ppt file] iPECS Cloud v2.4 Feature Video  Video Overview of Cloud Update 2.4 Download [.mp4 file] iPECS Cloud v2.5 Features  Full Overview of Features Included in Cloud Update 2.5 Download [.ppt file] iPECS Cloud v3.0 Features  Full Overview of Features Included in Cloud Update 3.0 Download [.ppt file] iPECS Cloud v3.5 Features   Full Overview of Features Included in Cloud Update 3.5    iPECS Cloud v4.0 Features   Full Overview of Features Included in Cloud Update 4.0   

 

Templates

 

Asset Name Description Download Company Directory Template  Excel file company directory template Download [.xlsx file] MAC Bulk Handset Upload Template  Excel file template for bulk MAC uploads Download [.xlsx file] CLI (Caller Line Identity) Agreement  CLI Agreement Document Download [.doc file]

 

 

Technical Op and Provisioning Training

Asset Name Description Download Technical Ops & Provisioning Training V3.0 Technical Ops & Provisioning Training Powerpoint

Download [.ppt file]

 

 

Porting 
  

 

Asset Name Description Download Letter of Authority Porting Letter of Authority Template

Download [.doc file]

Letter of Authority – Non Geographic Porting Letter of Authority (Non-Geographic) Template

Download [.doc file]

 

 

If you require any additional information please get in touch.

 

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