Ascom i63 – Running traces on Ascom i63

Setting up the Handset for Wireshark Traces

Wireshark is a packet capture and trace tool that is particularly useful for analysing network traffic and statistics captured from various protocols. With Wireshark, the support engineer can capture and analyse traffic from a live network. Wireshark captures network traffic in PCAP format, which requires the handset to be set to RPCAP logging mode.

A) To setup the handset for a Wireshark trace, perform the following steps:

Enable Logging

1 With the handset in idle mode, enter Menu > Settings > 40022. The Admin menu is displayed.
2 Select Logging. The Logging menu is displayed.
3 Select Packet Capture. Set it to RPCAP. 

Run Wireshark

To run a Wireshark session, you require the IP address of the handset. perform the following steps:

1 With your handset still in Administrative mode, return to the Admin menu.
2 Select Device info. The Device info menu is displayed.
3 Select Network info. The Network info menu is displayed.
4 Make a note of the value of the Phone IP address.

Analyse Call

Your laptop needs to be in the same subnet as the ASCOM phone.

To analyse a call from the handset using Wireshark, perform the following steps:

1 Start Wireshark from the Wireshark icon on your desktop, taskbar or Start Programs menu and run as administrator. The Wireshark Network Analyzer window is displayed.
2 Click Capture Options. The Wireshark: Capture Options window is opened.
3 Click on Manage Interfaces. The Wireshark: Manage Interfaces window is opened.
4 Go to Remote Interfaces. Click in the plus icon. Remote Interfaces window is opened.

5 In the Host: field, enter the IP address of the handset that you noted down in step 4 of the previous procedure followed by /trace. For example: 172.20.15.139/trace.
6 Click the OK button. The Wireshark: Capture Options, Capture pane is updated with the details of the trace you have specified for the handset.

7 Tick the Capture checkbox next to the new trace and click the Start button. The Capturing from Network adapter ’TRACE’ on remote node <ip address> pane is displayed, where IP address is the address of the handset from step 4. Wireshark is now ready to trace a call from the handset.

8 Initiate a call from the handset. Try to reproduce exactly the conditions as described in the issue or ticket that describes the problems that the user or users have reported.
9 On the termination of the call, halt the Wireshark trace by clicking the Stop the live capture icon from the toolbar.
10 Packets captured in a Wireshark trace are displayed in the Network Adapter TRACE on remote node >handset IP address> pane.

Note: The setup described in the above example may vary depending on the Wireshark function being used.