Document name Ascom i63 – Having issues dialling internally or externally when connected remotely to an on-premise system  Author  Jess Portugal Publish Date 26/11/2020 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version 26/11/2020 Jess Portugal 1st draft 1.0

 

 

2. Document Purpose & History

  

 

This document is intended to provide the reader with the necessary tolls to prevent having issues dialling internally or externally when set remotely on an on-premise system.

 

 

Ascom i63 – Having issues dialling internally or externally when connected remotely to an on-premise system 

 

 

If you are having issues dialling internal or external extensions when connected remotely to an on-premise system, you will need a programming base to change the SIP protocol.

 

Connect the i63 using the WinPDM software and under edit parameters go to:

 

Voip > SIP > SIP protocol and change it to TCP.

 

 

 

Please note you need to open TCP port 5060.

 

If you are not sure how to get to the “edit parameters” window, please see the KB: Ascom i63 – On-premise handset setup and registration.

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