ANYWHERE for iPECS Cloud setup and features

1. Version Information 

2. Document Purpose & History

This document is intended to provide the reader with the necessary steps to set up an ANYWHERE for iPECS Cloud.

ANYWHERE for iPECS Cloud setup and features

ANYWHERE for iPECS Cloud is a physical or E-SIM card that can be used in a mobile phone and acts as an extension on the iPECS Cloud. This extension functions like a normal extension on the Cloud platform. It can receive calls on the assigned mobile number and any DDI on the customer’s account.

• Registers as a SIP extension.
• Functions like a 3rd Party SIP extension.
• Support call recording and Analytics.
• Receive inbound calls on mobile and DDI numbers without needing a data. (mobile 2G network)  
• 1000i series phone or iPECS ONE can be paired with ANYWHERE.
• Can be used as a dual SIM if your phone is compatible. 

Ordering ANYWHERE for iPECS Cloud

Step 1 – Add the amount of new mobile numbers that are required

Make it clear in the notes field that these are for ANYWHERE for iPECS Cloud

• Reseller Portal > Modify Existing > Change Order > Number Ordering/Porting

NOTE: If you are porting a mobile number across from another service provider you will also need to add the PAC code and mobile number in the notes field at this step

A mobile number is required for each SIM

Step 2: Create new user/users in the End User Customer account

• Reseller Portal > Modify Existing > Change Order > Order Items

If you are adding the ANYWHERE for iPECS Cloud to an existing extension (as a multi-client) you won’t need another user licence.

Step 3: Add the ANYWHERE for iPECS Cloud Licence/licences

• Reseller Portal > Modify Existing > Change Order > Order Items

• Reseller Portal > Modify Existing > Change Order > Device Ordering

 

NOTE: Every new ANYWHERE for iPECS Cloud package (contract) must have a SIM card. For example, if you select 10 x 3-year, 5GB contracts then you will need 10 SIM cards.

 

 

 

Step 5: Pragma will send out your physical SIMs (E-SIM allocation) and ANYWHERE for iPECS Cloud User Provisioning Form

  

Step 6: Pragma will confirm the order and allocate your mobile numbers.

 

Step 7: Reseller to final confirm the order.

 

Step 8: Reseller to complete the ANYWHERE for iPECS Cloud User Provisioning Form

 

The reseller needs to complete this after creating the user, as you will need the authentication id and password.

 

• E-mail address of the user

Please confirm the email address of the user. This email must be unique to this user, duplicate email addresses will cause the sim to fail to register.

 

 

• Authentication ID and Authentication Password

 

Steps: Customer Portal > Modify Existing > User > User Setup > Select User > Device

 

You will see that the license name in there is called iPECS Cloud Mobile. This is the correct license for ANYWHERE for iPECS Cloud.

 

Then you will need to add a dummy Authentication ID here and a secure password.

 

 

Once you save the user, the User ID will be populated next to the iPECS Cloud Mobile licence.

You would need to copy and paste to the Authentication ID. Check for spaces before and after the number that might cause the user to fail to register.

Step 9: DDI Summary

You then need to point the DDI of your mobile number to the ANYWHERE for iPECS Cloud extension created previously so the mobile can receive calls.

Step 10: Send the completed ANYWHERE for iPECS Cloud User Provision form back to Pragma

Step 11: Pragma will provision your  ANYWHERE for iPECS Cloud service within 72 hours

To view registration status from the cloud portal, within the customer manager

Status view > Device status

The phone needs to be turned on.

Step 12 – Initial mobile phone settings

Android:

  Settings > Network > Mobile Networks > Data Roaming (On/off)

iOS:

  Settings > Mobile Data > Mobile Data (On/Off) > Mobile Data Options > 4G & Data Roaming   (On/Off)

Features

• To perform a blind (unannounced) transfer:

  1. Dial *26

  2. Dial the extension number you require

• To perform a screened (announced) transfer:

  1. Dial *82

  2. Dial the extension number you require

  3. Announce the call

  4. Hang up

Feature codes

• 504 – DND – Number dials and receive ring back tone, after hanging up DND is enabled/disabled
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• 512 – Call park – able to pick up calls from park when dialling access code (512) and park location number e.g. 001
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• 510 & 511 – Group & direct call pickup – ringing 511 picks up call after 2-3 seconds. Dialling 510 + ext number picks up calls from ext.
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• 501/502 – Forward register – dialling 501 + (1 – 4) + destination receives audible tone and forwards handset. 502 cancels forward.
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