Document name Analytics – Enabling and Disabling Call Recording Access within Analytics Author  Ethan Hart-Coombes Publish Date 26/05/2022 Version  1.0 Reference  

 

 

1. Version Information 

 

 

Date Author Update Information  Version 26/05/2022 Ethan Hart-Coombes 1st draft 1.0        

 

 

2. Document Purpose & History

 

One of the features included in Analytics 3.0 is the ability to play and download call recordings from within the Analytics portal. This document details how to enable/ disable access to this feature on a per-supervisor basis.

Analytics – Enabling and Disabling Call Recording Access within Analytics

  1. First, please ensure a Supervisor extension is set as an Administrator on the Cloud Customer Manager portal (User Setup > Select User > Feature Tab) as below:

  2. Log in to Analytics with the Administrator Supervisor, and select “Data Management” in the left menu.

  3. Within “Data Management”, select “Restrict Supervisor Access by role” under “Organisation”.

  4. Select the Supervisor Extension that you wish to enable/disable call recording access for, then click the “Modify” button (shown in red below).

  5. Set “Call Recording Access” to either “Enabled” or “Disabled”.

  6. Please see a video version of these steps below:

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