Document name ACD Agent Logout Author  Andy Aston Publish Date 22/11/22 Version  1.0 Reference  

 

 

1. Version Information 

 

22/11/22 Andy Aston   1.0                

 

This document is intended to provide the reader with information on issues with ACD logout.

ACD agent logout
• Issue
ACD agent is logged out.
• Reason
• Check Point
If the ACD agent is re-registered by rebooting the terminal while it is logged on, the ACD agent is automatically logged out.
Check Agent Settings: EMS Customer Manager Portal > Call Manager > Call Center > ACD Group > Select Agent Group > Click Agent(tab) > Agent No Answer > Agent No Answer Option for Incoming Call
The UDP hole punching time (UDP idle timeout) should be more than 60 seconds.
• Action
N/A

 

 

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