Document name iPECS Analytics – Enabling Auto Attendant as a Ringing point Author  Ethan Hart-Coombes Publish Date 21/12/2022 Version  1.0 Reference  

 

1. Version Information 

 

Date Author Update Information  Version 21/12/2022 Ethan Hart-Coombes 1st draft 1.0        

 

 

2. Document Purpose & History

Historically, in some reports, when a call was routed through an Auto Attendant and then missed by an extension or group, Analytics would show one answered call (by the auto attendant) and then one missed call (by the extension or group). With the release of Analytics 3.5, users are now able to enable the Auto Attendant as a ringing point, removing the first “answered” call from some reports.

iPECS Analytics – Enabling Auto Attendant as a Ringing Point

 

  1.  Log in to your Analytics Supervisor account with either the cloud user login details or corresponding Microsoft login details.

  2. Navigate to Settings > Environment Setting.

  3. Under “Statistics Setting”, set “(AA) Ringing Point” to “Enabled”, and click “Save”.

  4. The calls will now be counted as per the following table:

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