Document name iPECS Analytics – Enable Voice QoS Author  Jess Portugal Publish Date 03/03/2023 Version  1.0 Reference  

 

 

1. Version Information 

 

 

Date Author Update Information  Version 03/03/2023 Jess Portugal 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps to enable voice QoS on iPECS Analytics.

 

 

iPECS Analytics – Enable Voice QoS

 

 

iPECS Analytics have an inbuilt Voice QoS (Quality of Service) that you can input the metrics of what is an excellent, good, fair or poor call and then report on it.

 

 

 

To be able to report on it, you will need to enable this on the Cloud portal.

 

Go to Customer Manager portal > User > User Setup. Then select the extension and under Device, you can enable Voice Quality Monitor.

 

Please note this is only available for 1000i phones.

 

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