iPECS UCP/EMG80 – iPECS2Teams Full Integration Setup Guide

1. Version Information 

2. Document Purpose & History

This document is intended to provide the reader with the necessary information to setup a Microsoft Teams integration to the iPECS UCP/EMG80

iPECS UCP/EMG80 – iPECS2Teams full integration setup guide

This guide covers the full setup of the integration of Microsoft Teams to the iPECS UCP/EMG80 Version 5 . Throughout this guide there are steps that need to be taken by different parties, please pay attention to which parties are required to perform each action.

Reseller: A license for the UCP/EMG80 will need to be ordered for MS Teams Connector. This will need to be uploaded in to the UCP/EMG80

Details must now be entered into Pgm 443 for the MS Teams users

End Customer or End Customer’s Office365 domain admin: Must now order the Microsoft 365 Business Voice licence from their own Microsoft Office licence provider. An example is shown below of applying licences.

End Customer or End Customer’s Office365 domain admin: Must ensure the Microsoft 365 Business Voice license is applied to every user that requires the integration.

End Customer or End Customer’s Office365 domain admin : Additionally the end customer must ensure that every user that requires the Teams integration has the Microsoft 365 Domestic Calling Plan App disabled. This is found in the Apps section of the User under the Licenses within the Microsoft Administrator Portal.

Once Pragma have set-up the customer on the Call2Teams portal, the Account Owner will receive an email letting them know the customer is now set-up. The recipient will either be the Reseller or End-User customer who administers the End-User customer’s domain 

Customer domain administrator: Click the ‘Accept Invitation’ button in the email to proceed to the Call2Teams portal. The end customer can log into the customer part of Call2Teams portal. This email is sent to the email address for the customer administrator referenced earlier in this guide.

The Reseller logs into the Call2Teams portal and selects Customer Portal for the relevant customer.

Choose the services tab at the top:

You must select custom and enter the Fixed Public IP Address that your UCP/EMG80 is connected to 

Customer domain administrator: Login to the Call2Teams portal via the link received, Go to the services tab, then the Teams menu, tick the ‘Enable Sync’ tick box then click the Enable Service button.

A pop-up appears. Enter your admin account details to login to your office 365 domain. You MUST login with an admin account level of access for the domain you would like to sync. Click Next.

The pop-up box disappears after logging in. You can now see the Call2Teams Services screen again. If you have synchronised successfully, it will show a green tick in the top right.

Domain Account Administrator: Login to Call2Teams and go to the User’s tab and click Add User.

A new screen will appear. In the select a user dropdown, any user with the correct Microsoft 365 Business Voice Licence will show in the list.

Select the user and then enter the Authentication ID and Password that was set-up in Pgm 443 . Once these details have been entered, the  user will be linked with their profile on the Call2Teams platform.

Once registered correctly, a green icon will show in the registration column next to all registered users.

It may take a few minutes for this to push to the Microsoft Teams clients – it may also take a restart of the PC to start the service locally on the machine, but once this has been done a dial pad will show within the ‘Calls’ tab in the Microsoft Teams client;

This process has now completed succesfully and the client is ready for use.