Document name Custom Call Routing (Auto Attendant) Author  Anita Robson Publish Date 16/08/2018 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version 16/08/2018 Anita Robson 1st draft 1.0

 

 

2. Document Purpose & History

  

This document is intended to provide the reader with the required information to set up Custom Call Routing (Auto Attendant) on an iPECS UCP or EMG80 system.

 

Custom Call Routing (Auto Attendant)

 

When an outside call is received on a DID or DISA line, the call may be routed directly to one of 200 user recorded System Announcements to function as an Auto Attendant announcement.  Each System announcement has a corresponding CCR (Caller Controlled Routing) Table.  As an Auto Attendant, the announcement instructs the caller to dial a digit for a specific route (“for sales dial 2”).  The CCR Table defines the routing for each digit the caller may dial.  

 

In addition, the system will monitor digits for a station number. If the user dials a station number, the Auto Attendant will complete an unsupervised call transfer to the station.

 

The Announcement number, CCR table number and Wav file must all be the same number. So, if the incoming call is routed to Announcement 1, the system will check CCR Table 1 for any routing options.  When the recording is uploaded it needs to be named x.wav depending on which announcement you need it to load into, so in this case you would name it 1.wav.

 

Routing Options for dialled digits:

 

 

 

  

PGM228

 

Enter Index number and click load

 

 
The above is a few examples of how you can route using 1 digit dialling.

 

 

 

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