Document name UCP/EMG80 – ACD Supervisor – Agent On/Off Duty Author  Anita Robson Publish Date 18/07/2019 Version  1.0

 

 

1. Version Information 

 

 

Date Author Update Information  Version 18/07/2019 Anita Robson 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to use the Supervisor Agent on/off duty feature

 

UCP/EMG80 – ACD Supervisor – Agent On/Off Duty

 

 

The supervisor of an ACD group is able to log users on and off duty as required.

 

On the supervisor handset dial:

 

576

Hunt Group Number

3 – ACD Duty

2 – Duty On/Off

* – to scroll through the members of the group

1 for On / 0 for off

 

 

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