Document name iPECS One – Migrating users from UCE to iPECS One Single Client Author  Josh Aldridge Publish Date 20/01/2021 Version  1.0 Reference  

 

 

1. Version Information 

 

 

Date Author Update Information  Version 20/01/21 Josh Aldridge 1st draft 1.0 25/01/2023 Jess Portugal 2nd draft  1.1 02/02/2023 Anita Robson 3rd draft 1.2

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to migrate users from UCE to iPECS One .

 

 

iPECS One – Migrating users from UCE to iPECS One Single Client

 

Before starting the migration process, a sync must be done. To do this, within the iPECS One Number Sync menu in the customer manager portal click the ‘Apply all information to iPECS One’ button. This ensures all existing extension information is pre-configured for iPECS One users for this customer.

 

The feature comparison between iPECS One and UCE can be found here – Ticket 31167 

 

  

 

 

If you have an existing iPECS UCE user and you would like to change this user to use iPECS One instead you are able to change the license type on the user without losing any configuration.

 

Step 1:

Find the user in User Setup, Modify and click change in the Device tab

 

 

 

Step 2:

Choose iPECS One from the dropdown then click save, then ok.

 

 

 

The new device type will show as iPECS One and the process is complete. This user can now login to iPECS One.

 

 

 

 

Please remember to return the UCE license once done by following the below instructions:

 

 

Reseller: Within the Cloud Portal navigate to Customer > Modify Existing Customer > Change Order

 

 

Return ALL UCE user licenses.

 

Note: Failure to return all UCE licenses will result in the customer being billed for both UCE and iPECS ONE. To prevent any overlap of billing, UCE will need to be removed the same day as iPECS ONE is added.

 

 

If you are using CRM integration, you don’t need to do anything other than the migration.  You do need to make sure you are running the latest CRM integration s/w which you can get from Knowledgebase section under resource centre.

 

 

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