Document name Loading Alternative Firmware on 1000i Phones Globally Provisioned on Cloud Author  Simon Smith Publish Date 23/06/2021 Version  1.0 Reference  

 

 

1. Version Information 

 

 

Date Author Update Information  Version 22/06/2021 Simon Smith 1st draft 1.0 27/06/2021 Robert Smith 2nd draft 1.1

 

 

2. Document Purpose & History

 

This document explains how to load firmware onto 1000i phones where the firmware version is controlled by Global Provisioning.

 

 

iPECS Cloud – Loading Alternative Firmware on 1000i Phones, Globally Provisioned on Cloud

 

For 1000i phones, when a phone is assigned to the cloud, through global provisioning, the firmware version of the phone is controlled by the cloud platform, ensuring the correct software version is running. When you attempt to change the firmware on phone through the web interface, the device will download the current software from the cloud, and replace the software. This is done when the phone reboots, just after you have uploaded a different software level, so the firmware you upload actually never executes. To get round this and load an alternative version of software please follow the below steps:

 

  1. Login to the web interface of the phone you want to change the firmware on
  2. Navigate to “Phone Configuration” > “Provisioning”  (See screenshot below)
  3. Adjust “S/W Download” and “Configuration Download” to “Disable” (See screenshot below) 
  4. Save settings
  5. You can now load an alternative firmware successfully. 

*Please note that any devices you manually change these settings on will need to be reverted to automatically deploy firmware via the Cloud Platform again. 

    

  

 

 

 

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