Multi Ring Group times out by incoming callers service provider

1. Version Information 

This document is intended to provide the reader with information on how to resolve – Multi Ring Group time out by incoming callers service provider.

Multi Ring Group times out by incoming callers service provider 

When an incoming call rings into a multi ring hunt group with or without queuing setup, the announcement is played while the incoming caller is still ringing in via their service providers lines.

This call will then time out after the ringing time limit has been reached with the incoming callers service provider.

The call times out and is abandoned by the incoming service provided as not answered after 45 seconds to 180 seconds.

Please note that the duration time that can be set to a maximum of 3600 does not apply because the call times out with the incoming service provider.

The fix for this is to set the DDI to ring at a basic dial Auto Attendant that has been setup with a blank recording as per the screen shot:

1.) In the basic dial AA (in this image the AA is 410), you then set the basic dial to point at the Multi Ring Hunt Group (in this image the MRHG is 400).

2.) The scenario then changes for the incoming call as it has now actually been answered by the AA and sent through to the Multi Ring Hunt Group.

3.) The time duration settings for queuing will now actually come into play and overflow to the destination set in RED – A or Blue B in the image.