Document name iPECS Cloud – ACD groups Author  Jess Portugal Publish Date 17/11/2022 Version  1.0 Reference  

 

 

1. Version Information 

 

 

Date Author Update Information  Version 17/11/2022

Jess Portugal

1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps on how to set an ACD group.

 

 

iPECS Cloud – ACD group

 

Please find the guide attached or alternatively watch the video here. 

 

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