Document name ACD Logon – Registered call forward / DND is cleared Author  Andy Aston Publish Date 22/11/22 Version  1.0 Reference  

 

 

1. Version Information 

 

Date Author Update Information  Version 22/11/22 Andy Aston   1.0                

 

This document is intended to provide the reader with information on issues for ACD Logon – Registered Call forward/DND is cleared

ACD Logon – Registered Call forward/DND is cleared
• Issue
Setting of Call Forward / DND is cleared after ACD Logon.
• Reason
N/A
• Check Point
N/A
• Action
Because an ACD agent can’t use Call Forward / DND, the setting is cleared after ACD Logon.
It is not restored after ACD Logout.
Preset Call Forward is maintained after ACD Log-on, but the call is forwarded for only direct call to the agent.

 

 

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