Document name LIP 1080i Poor Video Quality and Frozen Screen
 Author  Andy Aston Publish Date5 5/5/2021 Version  1.0 Reference  

 

 

1. Version Information 

 

 

Date Author Update Information  Version 5/5/2021 Andy Aston 1st draft 1.0

 

 

2. Document Purpose & History

 

This document is intended to provide the reader with the necessary steps to improve Video Quality and rectify frozen screen

 

If you are connecting the 1080i to Cloud please ensure ACR is not used for Video calling to work. 

 

 

 

1080i Poor Video Quality and Frozen Screen

 

If the 1080i is getting poor video quality please make sure the Firmware is 1.0.9, available from the Pragma Reseller Portal.

The RTP packet size will also have to reduced if the 1080i is suffering from a Frozen video call.

This is network specific and relies on the amount of RTP packets that can be reordered in the network environment.

Browse to the 1080i using the IP address of the handset connected to your network. eg. https://192.168.1.51. Default login is admin and password is ipkts

If the video is still freezing, you will then need to reduce the Max RTP Packet size from 1400 to 1000.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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